800×600 This new case study focuses on turning around deteriorating customer satisfaction associated with inefficiencies in the spare parts operation of a $10 billion Indian automotive company. It reviews current processes for both urgent and standard orders; addresses participants including vendors, local "Carry Forward Agents, " dealers, customers, and the company’s sourcing divisions; and addresses both material and information flows. Focusing on realistic issues throughout, this case study offers exceptional value to both students and practitioners. Authors: Satish Kumar and Dileep More, both from the Indian Institute of Management. Normal 0 false false false EN-US X-NONE X-NONE Microsoft Internet Explorer4
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语言 英语 ● 格式 EPUB ● ISBN 9780133758627 ● 出版者 Pearson Education ● 发布时间 2013 ● 下载 6 时 ● 货币 EUR ● ID 2784489 ● 复制保护 Adobe DRM
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