This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
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格式 PDF ● 网页 254 ● ISBN 9781134596164 ● 编辑 Jiju Antony & David Preece ● 出版者 Taylor and Francis ● 发布时间 2002 ● 下载 3 时 ● 货币 EUR ● ID 4293573 ● 复制保护 Adobe DRM
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