Susanne Guigas & Herbert Muller 
Total Quality Banking [PDF ebook] 
Von der Idee zum dauerhaften Erfolg

The COVID-19 pandemic has re-shaped organizations on many levels: resource, process, structural and relational. Such a wide range of forced changes has resulted in a greater need to implement risk ma …

A crisis can happen at any time, to any person or organization. You could lose your job or your partner. A company could lose its market or simply lose its way. And as recent times has demonstrated, …

In today’s digital age, where we are bombarded with more information than ever before, the power to influence has never been more important. whatever walk of life, you will need to draw on your influ …

It has never been more important to be able to manage your time, your resources and your self effectively. The home and working landscape has changed immeasurably and finding ways to adapt, push on a …

The seventeenth volume of the National Bureau of Economic Research’s Innovation Policy and the Economy provides an accessible forum for bringing the work of leading academic researchers to an audienc …

Many governments, companies are being punished by their own press mismanagement. In this delightful book filled with unpublished media stories and useful practical tips, veteran spin doctor Quak Hian …

Reduced market share, lack of repeat customers, and added costs are just a few ways warranty claims can hurt an organization. Avoiding complex mathematics or accounting terminology, Warranty Claims R …

The growing power being exercised by today‘s consumer is causing significant paradigm shifts away from traditional marketing. This is leading to a whole new take on the structure and functioning of s …