Ebook > Scienze sociali > Economia > Alex Hernandez: ITIL and ISO/IEC 20000: A Practical Handbook (PDF)

Alex Hernandez
ITIL and ISO/IEC 20000: A Practical Handbook [PDF ebook]
A Practical Handbook

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Copertina di Alex Hernandez: ITIL and ISO/IEC 20000: A Practical Handbook (PDF)

Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, which complements ITIL well in demonstrating how to achieve superior operational excellence to meet your organizational business drivers.

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Lingua Inglese ● Formato PDF ● Pagine 112 ● ISBN 9780113314119 ● Casa editrice The Stationery Office Ltd ● Pubblicato 2013 ● Scaricabile 3 volte ● Moneta EUR ● ID 5655191 ● Protezione dalla copia Adobe DRM

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