Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, which complements ITIL well in demonstrating how to achieve superior operational excellence to meet your organizational business drivers.
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语言 英语 ● 格式 PDF ● 网页 112 ● ISBN 9780113314119 ● 出版者 The Stationery Office Ltd ● 发布时间 2013 ● 下载 3 时 ● 货币 EUR ● ID 5655191 ● 复制保护 Adobe DRM
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