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Alex Hernandez 
ITIL and ISO/IEC 20000: A Practical Handbook [PDF ebook] 
A Practical Handbook

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Capa do Alex Hernandez: ITIL and ISO/IEC 20000: A Practical Handbook (PDF)

Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, which complements ITIL well in demonstrating how to achieve superior operational excellence to meet your organizational business drivers.

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Língua Inglês ● Formato PDF ● Páginas 112 ● ISBN 9780113314119 ● Editora The Stationery Office Ltd ● Publicado 2013 ● Carregável 3 vezes ● Moeda EUR ● ID 5655191 ● Proteção contra cópia Adobe DRM
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