In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.This edition addr
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Língua Inglês ● Formato PDF ● Páginas 512 ● ISBN 9780203507100 ● Editora Taylor and Francis ● Publicado 2004 ● Carregável 3 vezes ● Moeda EUR ● ID 7105604 ● Proteção contra cópia Adobe DRM
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