Vincent K. Omachonu & Joel E. Ross 
Principles of Total Quality [PDF ebook] 

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In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.This edition addr

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Language English ● Format PDF ● Pages 512 ● ISBN 9780203507100 ● Publisher Taylor and Francis ● Published 2004 ● Downloadable 3 times ● Currency EUR ● ID 7105604 ● Copy protection Adobe DRM
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