All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.
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语言 英语 ● 格式 PDF ● ISBN 9781780171371 ● 出版者 BCS Learning & Development Limited ● 发布时间 2012 ● 下载 6 时 ● 货币 EUR ● ID 2605337 ● 复制保护 Adobe DRM
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