Sr. Coleman 
The Customer-Driven Organization [EPUB ebook] 
Employing the Kano Model

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Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one‘s own home front.Exploring the Kano Model, The Customer-Driven Organization: Emplo

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格式 EPUB ● 网页 116 ● ISBN 9781040082676 ● 出版者 Taylor & Francis ● 发布时间 2017 ● 下载 3 时 ● 货币 EUR ● ID 9355595 ● 复制保护 Adobe DRM
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