Designed to support accredited training, this publication contains guidance on how to prepare for your course and the exam, and includes a sample case study and practice questions to test your knowledge. Beyond the exam, it provides guidance and support as you concentrate on applying the service lifecycle to the IT service management challenges, improvements, programmes and projects within your own organization. It is recommended reading for anyone interested in furthering their understanding of ITIL and IT service management.
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لغة الإنجليزية ● شكل PDF ● صفحات 144 ● ISBN 9780113314393 ● الناشر The Stationery Office Ltd ● نشرت 2014 ● للتحميل 3 مرات ● دقة EUR ● هوية شخصية 6179133 ● حماية النسخ Adobe DRM
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