Designed to support accredited training, this publication contains guidance on how to prepare for your course and the exam, and includes a sample case study and practice questions to test your knowledge. Beyond the exam, it provides guidance and support as you concentrate on applying the service lifecycle to the IT service management challenges, improvements, programmes and projects within your own organization. It is recommended reading for anyone interested in furthering their understanding of ITIL and IT service management.
购买此电子书可免费获赠一本!
语言 英语 ● 格式 PDF ● 网页 144 ● ISBN 9780113314393 ● 出版者 The Stationery Office Ltd ● 发布时间 2014 ● 下载 3 时 ● 货币 EUR ● ID 6179133 ● 复制保护 Adobe DRM
需要具备DRM功能的电子书阅读器