Designed to support accredited training, this publication contains guidance on how to prepare for your course and the exam, and includes a sample case study and practice questions to test your knowledge. Beyond the exam, it provides guidance and support as you concentrate on applying the service lifecycle to the IT service management challenges, improvements, programmes and projects within your own organization. It is recommended reading for anyone interested in furthering their understanding of ITIL and IT service management.
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भाषा अंग्रेज़ी ● स्वरूप PDF ● पेज 144 ● ISBN 9780113314393 ● प्रकाशक The Stationery Office Ltd ● प्रकाशित 2014 ● डाउनलोड करने योग्य 3 बार ● मुद्रा EUR ● आईडी 6179133 ● कॉपी सुरक्षा Adobe DRM
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