Designed to support accredited training, this publication contains guidance on how to prepare for your course and the exam, and includes a sample case study and practice questions to test your knowledge. Beyond the exam, it provides guidance and support as you concentrate on applying the service lifecycle to the IT service management challenges, improvements, programmes and projects within your own organization. It is recommended reading for anyone interested in furthering their understanding of ITIL and IT service management.
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Língua Inglês ● Formato PDF ● Páginas 144 ● ISBN 9780113314393 ● Editora The Stationery Office Ltd ● Publicado 2014 ● Carregável 3 vezes ● Moeda EUR ● ID 6179133 ● Proteção contra cópia Adobe DRM
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