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Spring Han & Chieko Minami
Serviceology for Services [EPUB ebook]
7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings

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This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

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Language English ● Format EPUB ● ISBN 9789811531187 ● Editor Spring Han & Chieko Minami ● Publisher Springer Singapore ● Published 2020 ● Downloadable 3 times ● Currency EUR ● ID 8152674 ● Copy protection Adobe DRM

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