This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
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语言 英语 ● 格式 EPUB ● ISBN 9789811531187 ● 编辑 Spring Han & Chieko Minami ● 出版者 Springer Singapore ● 发布时间 2020 ● 下载 3 时 ● 货币 EUR ● ID 8152674 ● 复制保护 Adobe DRM
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