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Catherine Needham
Personalising public services [PDF ebook]
Understanding the personalisation narrative

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Cover of Catherine Needham: Personalising public services (PDF)

Personalisation – the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff – is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.

€46.99

About the author

Catherine Needham is Senior Lecturer in the School of Politics and International Relations at Queen Mary, University of London. She has written extensively on public service reform.

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Language English ● Format PDF ● Pages 216 ● ISBN 9781847427618 ● File size 1.4 MB ● Publisher Policy Press ● Published 2011 ● Edition 1 ● Downloadable 24 months ● Currency EUR ● ID 2530713 ● Copy protection Adobe DRM

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