Catherine Needham 
Personalising public services [PDF ebook] 
Understanding the personalisation narrative

Personalisation – the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff – is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.

Despre autor

Catherine Needham is Senior Lecturer in the School of Politics and International Relations at Queen Mary, University of London. She has written extensively on public service reform.