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Ami Nahari
Secrets of Service Level Management: A process owner’s guide [PDF ebook]
A process owner’s guide

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Portada de Ami Nahari: Secrets of Service Level Management: A process owner's guide (PDF)

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.Key features:Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself Includes real-life examples and experience for service level management experts Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management Written in an engaging style

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Idioma Inglés ● Formato PDF ● Páginas 308 ● ISBN 9780113313877 ● Editorial The Stationery Office Ltd ● Publicado 2013 ● Descargable 3 veces ● Divisa EUR ● ID 5655189 ● Protección de copia Adobe DRM

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