An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.Key features:Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself Includes real-life examples and experience for service level management experts Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management Written in an engaging style
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भाषा अंग्रेज़ी ● स्वरूप PDF ● पेज 308 ● ISBN 9780113313877 ● प्रकाशक The Stationery Office Ltd ● प्रकाशित 2013 ● डाउनलोड करने योग्य 3 बार ● मुद्रा EUR ● आईडी 5655189 ● कॉपी सुरक्षा Adobe DRM
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