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Ami Nahari
Secrets of Service Level Management: A process owner’s guide [PDF ebook]
A process owner’s guide

Ajutor

Copertina de Ami Nahari: Secrets of Service Level Management: A process owner's guide (PDF)

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.Key features:Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself Includes real-life examples and experience for service level management experts Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management Written in an engaging style

€57.89

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Limba Engleză ● Format PDF ● Pagini 308 ● ISBN 9780113313877 ● Editura The Stationery Office Ltd ● Publicat 2013 ● Descărcabil 3 ori ● Valută EUR ● ID 5655189 ● Protecție împotriva copiilor Adobe DRM

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Ami Nahari LaCava Nahari Stationery Office Craig J.

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