An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.Key features:Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself Includes real-life examples and experience for service level management experts Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management Written in an engaging style
€57.89
购买此电子书可免费获赠一本！
语言 英语 ● 格式 PDF ● 网页 308 ● ISBN 9780113313877 ● 出版者 The Stationery Office Ltd ● 发布时间 2013 ● 下载 3 时 ● 货币 EUR ● ID 5655189 ● 复制保护 Adobe DRM
需要具备DRM功能的电子书阅读器
来自同一作者的更多电子书 / 编辑
254,379 此类电子书
