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Ami Nahari
Secrets of Service Level Management: A process owner’s guide [PDF ebook]
A process owner’s guide

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An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.Key features:Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself Includes real-life examples and experience for service level management experts Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management Written in an engaging style

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Bahasa Inggeris ● Format PDF ● Halaman-halaman 308 ● ISBN 9780113313877 ● Penerbit The Stationery Office Ltd ● Diterbitkan 2013 ● Muat turun 3 kali ● Mata wang EUR ● ID 5655189 ● Salin perlindungan Adobe DRM

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