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Pat Gannon-Leary & Michael McCarthy
Customer Care [EPUB ebook]
A Training Manual for Library Staff

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Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. – Dual use reference work and/or training manual- Potential as a text book- Applicable to a wider context than LIS could be used for a whole HEI institutional approach to customer care or in local authorities/public services

€67.57

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Idioma Inglés ● Formato EPUB ● ISBN 9781780630311 ● Editorial Elsevier Science ● Publicado 2010 ● Descargable 6 veces ● Divisa EUR ● ID 5760800 ● Protección de copia Adobe DRM

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