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Pat Gannon-Leary & Michael McCarthy
Customer Care [EPUB ebook]
A Training Manual for Library Staff

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Обложка Pat Gannon-Leary & Michael McCarthy: Customer Care (ePUB)

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. — Dual use reference work and/or training manual- Potential as a text book- Applicable to a wider context than LIS could be used for a whole HEI institutional approach to customer care or in local authorities/public services

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язык английский ● Формат EPUB ● ISBN 9781780630311 ● издатель Elsevier Science ● опубликованный 2010 ● Загружаемые 6 раз ● валюта EUR ● Код товара 5760800 ● Защита от копирования Adobe DRM

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Pat Gannon-Leary Michael McCarthy

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