Catalog > Scienze sociali > Media / Comunicazione > Book Trade, Librarianship > Pat Gannon-Leary & Michael McCarthy: Customer Care (ePUB)

Pat Gannon-Leary & Michael McCarthy
Customer Care [EPUB ebook]
A Training Manual for Library Staff

Supporto

Copertina di Pat Gannon-Leary & Michael McCarthy: Customer Care (ePUB)

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. – Dual use reference work and/or training manual- Potential as a text book- Applicable to a wider context than LIS could be used for a whole HEI institutional approach to customer care or in local authorities/public services

€67.72

Acquista questo ebook e ricevine 1 in più GRATIS!

Lingua Inglese ● Formato EPUB ● ISBN 9781780630311 ● Casa editrice Elsevier Science ● Pubblicato 2010 ● Scaricabile 6 volte ● Moneta EUR ● ID 5760800 ● Protezione dalla copia Adobe DRM

Richiede un lettore di ebook compatibile con DRM

Altri ebook dello stesso autore / Editore

Pat Gannon-Leary Michael McCarthy

7.770 Ebook in questa categoria

Copertina di William J. Martin: The Global Information Society

William J. Martin: The Global Information Society

Today, information and the technologies that store and disseminate it are producing deep-rooted and widespread changes in society – changes of the same magnitude as those that occurred during the Ind …

Copertina di Lois H. Silverman: The Social Work of Museums

Lois H. Silverman: The Social Work of Museums

Museums may not seem at first glance to be engaged in social work. Yet, Lois H. Silverman brings together here relevant visitor studies, trends in international practice, and compelling examples that …

Copertina di Tracey Lu: Museums in China

Tracey Lu: Museums in China

From the earliest museums established by Western missionaries in order to implement religious and political power, to the role they have played in the formation of the modern Chinese state, the origi …

Copertina di Sir Charles Chadwyck-Healey: Publishing for Libraries

Sir Charles Chadwyck-Healey: Publishing for Libraries

Since the 1960s, Charles Chadwyck-Healey has been at the forefront of library publishing and the company he founded in 1973 remains a familiar brand name to academic libraries around the world. In th …

Copertina di Thomas W. Conkling & Linda R. Musser: Engineering Libraries

Thomas W. Conkling & Linda R. Musser: Engineering Libraries

Provide top-flight services in this highly specialized field!This groundbreaking book provides state-of-the-art information on one of the most useful library specialties. Engineering Libraries: Build …

Copertina di Bob Usherwood: Equity and Excellence in the Public Library

Bob Usherwood: Equity and Excellence in the Public Library

This important volume by one of the leading scholars in the field examines and discusses how library professionals can meet the demands of policy makers to open up the public library system without d …

Copertina di Shelly R. Butler: Contested Representations

Shelly R. Butler: Contested Representations

The controversy surrounding the significant ‘Into the Heart of Africa’ exhibit at the Royal Ontario Museum in Canada is explored in this compelling and analytical text. The exhibit has become an inte …

Copertina di Trinidad Rico: Constructing Destruction

Trinidad Rico: Constructing Destruction

Large-scale disasters mobilize heritage professionals to a narrative of heritage-at-risk and a standardized set of processes to counter that risk. Trinidad Rico’s critical ethnography analyses herita …

Copertina di Mk Eagle: Answering Teens' Tough Questions

Mk Eagle: Answering Teens’ Tough Questions

Copertina di Derek Dalton: Encountering Nazi Tourism Sites

Derek Dalton: Encountering Nazi Tourism Sites

Encountering Nazi Tourism Sites explores how the terrible legacy of Nazi criminality is experienced by tourists, bridging the gap between cultural criminology and tourism studies to make a significan …

Pagina successiva >>>