Catalog > Scienze sociali > Media / Comunicazione > Book Trade, Librarianship > Pat Gannon-Leary & Michael McCarthy: Customer Care (ePUB)

Pat Gannon-Leary & Michael McCarthy
Customer Care [EPUB ebook]
A Training Manual for Library Staff

Supporto

Copertina di Pat Gannon-Leary & Michael McCarthy: Customer Care (ePUB)

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. – Dual use reference work and/or training manual- Potential as a text book- Applicable to a wider context than LIS could be used for a whole HEI institutional approach to customer care or in local authorities/public services

€67.72

Acquista questo ebook e ricevine 1 in più GRATIS!

Lingua Inglese ● Formato EPUB ● ISBN 9781780630311 ● Casa editrice Elsevier Science ● Pubblicato 2010 ● Scaricabile 6 volte ● Moneta EUR ● ID 5760800 ● Protezione dalla copia Adobe DRM

Richiede un lettore di ebook compatibile con DRM

Altri ebook dello stesso autore / Editore

Pat Gannon-Leary Michael McCarthy

7.764 Ebook in questa categoria

Copertina di Shelly R. Butler: Contested Representations

Shelly R. Butler: Contested Representations

The controversy surrounding the significant ‘Into the Heart of Africa’ exhibit at the Royal Ontario Museum in Canada is explored in this compelling and analytical text. The exhibit has become an inte …

Copertina di Anne Fornerod: Funding Religious Heritage

Anne Fornerod: Funding Religious Heritage

This collection brings together a group of highly respected law and religion scholars to explore the funding of religious heritage in the context of state support for religions. The importance of thi …

Copertina di Juliette Fritsch: Museum Gallery Interpretation and Material Culture

Juliette Fritsch: Museum Gallery Interpretation and Material Culture

Museum Gallery Interpretation and Material Culture publishes the proceedings of the first annual Sackler Centre for Arts Education conference at the Victoria and Albert Museum (V&A) in London. The co …

Copertina di Mk Eagle: Answering Teens' Tough Questions

Mk Eagle: Answering Teens’ Tough Questions

Copertina di 0 Museum Store Association: Numbers by the Book

0 Museum Store Association: Numbers by the Book

Numbers by the Book is a step by step guide to the financial side of planning, opening and operating a successful museum retail operation. This 96 page gem is lavishly illustrated with tables and cha …

Copertina di Susan Pearce: Museums & Their Development V7

Susan Pearce: Museums & Their Development V7

First published in 2004. This eight volume set is a compilation of writings of Museums and their development from the 1700 to 1900s. Volume 7 includes volume 3 of Treasure of Art in Great Britain, an …

Copertina di Sir Charles Chadwyck-Healey: Publishing for Libraries

Sir Charles Chadwyck-Healey: Publishing for Libraries

Since the 1960s, Charles Chadwyck-Healey has been at the forefront of library publishing and the company he founded in 1973 remains a familiar brand name to academic libraries around the world. In th …

Copertina di Carlos Costa & Maribel Yasmina Santos: Big Data

Carlos Costa & Maribel Yasmina Santos: Big Data

Big Data is a concept of major relevance in today’s world, sometimes highlighted as a key asset for productivity growth, innovation, and customer relationship, whose popularity has increased consider …

Copertina di Trinidad Rico: Constructing Destruction

Trinidad Rico: Constructing Destruction

Large-scale disasters mobilize heritage professionals to a narrative of heritage-at-risk and a standardized set of processes to counter that risk. Trinidad Rico’s critical ethnography analyses herita …

Copertina di Harold Leich: Libraries in Open Societies

Harold Leich: Libraries in Open Societies

Learn how libraries have risen to the challenges created by the fall of Communism and the rise of information technology! How do librarians and researchers face war, social upheaval, and other challe …

Pagina successiva >>>