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Pat Gannon-Leary & Michael McCarthy
Customer Care [EPUB ebook]
A Training Manual for Library Staff

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的封面 Pat Gannon-Leary & Michael McCarthy: Customer Care (ePUB)

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. – Dual use reference work and/or training manual- Potential as a text book- Applicable to a wider context than LIS could be used for a whole HEI institutional approach to customer care or in local authorities/public services

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语言英语 ● 格式 EPUB ● ISBN 9781780630311 ● 出版者 Elsevier Science ● 发布时间 2010 ● 下载 6 时 ● 货币 EUR ● ID 5760800 ● 复制保护 Adobe DRM

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