Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. – Dual use reference work and/or training manual- Potential as a text book- Applicable to a wider context than LIS could be used for a whole HEI institutional approach to customer care or in local authorities/public services
€67.72
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भाषा अंग्रेज़ी ● स्वरूप EPUB ● ISBN 9781780630311 ● प्रकाशक Elsevier Science ● प्रकाशित 2010 ● डाउनलोड करने योग्य 6 बार ● मुद्रा EUR ● आईडी 5760800 ● कॉपी सुरक्षा Adobe DRM
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