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Pat Gannon-Leary & Michael McCarthy
Customer Care [EPUB ebook]
A Training Manual for Library Staff

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Sampul Pat Gannon-Leary & Michael McCarthy: Customer Care (ePUB)

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.Dual use – reference work and/or training manual Potential as a text book Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services

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Bahasa Inggris ● Format EPUB ● Halaman 262 ● ISBN 9781780630311 ● Penerbit Elsevier Science ● Diterbitkan 2010 ● Diunduh 6 kali ● Mata uang EUR ● ID 5760800 ● Perlindungan salinan Adobe DRM

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Pat Gannon-Leary Michael McCarthy

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