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Louis E. Freund & James C. Spohrer
Advances in the Human Side of Service Engineering [PDF ebook]

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If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineerin

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Bahasa Inggeris ● Format PDF ● Halaman-halaman 482 ● ISBN 9781439870273 ● Penyunting Louis E. Freund & James C. Spohrer ● Penerbit CRC Press ● Diterbitkan 2012 ● Muat turun 6 kali ● Mata wang EUR ● ID 2501496 ● Salin perlindungan Adobe DRM

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