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Louis E. Freund & James C. Spohrer
Advances in the Human Side of Service Engineering [PDF ebook]

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Capa do Louis E. Freund & James C. Spohrer: Advances in the Human Side of Service Engineering (PDF)

If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineerin

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Formato PDF ● Páginas 482 ● ISBN 9781439870273 ● Editor Louis E. Freund & James C. Spohrer ● Editora CRC Press ● Publicado 2012 ● Carregável 6 vezes ● Moeda EUR ● ID 2501496 ● Proteção contra cópia Adobe DRM

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