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Louis E. Freund & James C. Spohrer
Advances in the Human Side of Service Engineering [PDF ebook]

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Hoes van Louis E. Freund & James C. Spohrer: Advances in the Human Side of Service Engineering (PDF)

If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineerin

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Formaat PDF ● Pagina’s 482 ● ISBN 9781439870273 ● Editor Louis E. Freund & James C. Spohrer ● Uitgeverij CRC Press ● Gepubliceerd 2012 ● Downloadbare 6 keer ● Valuta EUR ● ID 2501496 ● Kopieerbeveiliging Adobe DRM

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