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John Ivens & Colin Shaw
Building Great Customer Experiences [PDF ebook]

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Обкладинка John Ivens & Colin Shaw: Building Great Customer Experiences (PDF)

This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.

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Мова Англійська ● Формат PDF ● ISBN 9780230554719 ● Видавець Palgrave Macmillan UK ● Опубліковано 2002 ● Завантажувані 6 разів ● Валюта EUR ● Посвідчення особи 2306358 ● Захист від копіювання Adobe DRM

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John Ivens Colin Shaw

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