Brian Johnson & Paul Wilkinson 
IT Service Management from Hell based on Not ITIL [PDF ebook] 

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Cover of Brian Johnson & Paul Wilkinson: IT Service Management from Hell based on Not ITIL (PDF)

A humorous approach to a universally adopted standard.

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Language English ● Format PDF ● Pages 86 ● ISBN 9789087531874 ● Publisher van Haren Publishing ● Published 2007 ● Downloadable 6 times ● Currency EUR ● ID 2689152 ● Copy protection Adobe DRM
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