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Brian Johnson & Paul Wilkinson
IT Service Management from Hell based on Not ITIL [PDF ebook]

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Capa do Brian Johnson & Paul Wilkinson: IT Service Management from Hell based on Not ITIL (PDF)

A humorous approach to a universally adopted standard.

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Língua Inglês ● Formato PDF ● Páginas 86 ● ISBN 9789087531874 ● Editora van Haren Publishing ● Publicado 2007 ● Carregável 6 vezes ● Moeda EUR ● ID 2689152 ● Proteção contra cópia Adobe DRM

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