Brian Johnson & Paul Wilkinson 
IT Service Management from Hell based on Not ITIL [PDF ebook] 

This study focuses on the national higher education policies and institutional strategies that foster or hinder individual Russian universities in applying newfound principles of autonomy. This new a …

Education in the Arab World is a critical reference guide to development of education in Algeria, Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Palestine, Qatar, Saudi Arabia, …

What is this ‘idea’ of the university? Why does it need to be defended? Does the work of defense preclude the task of rearranging the idea itself? Drawing on these essential questions, this volume tr …

”I believe this book will change the conversation in schools on children”s behaviour.” – Dr Luna Centifanti A School Without Sanctions offers an innovative approach to behaviour management in scho …

Everything you need to feel confident — and for your students to feel valued — in your classroom When we think of classroom management, we traditionally think of ways to keep students quiet, well beh …

The Handbook of Design in Educational Technology provides up-to-date, comprehensive summaries and syntheses of recent research pertinent to the design of information and communication technologies to …

What does a student-centered social studies classroom really look like? Renowned educator Bil Johnson reveals how to teach social studies so that your students become engaged, active, and responsible …

Over the last forty years, the estimated number of international schools worldwide has increased from fewer than 300 to 6400 in 2012. This explosion is a response to the needs of a world in which bor …

This volume contains a collection of critical reflections by teachers and administrators in open and distance education. They highlight educational problems and issues of a more general nature caused …

51 First Class Secrets of Academic SUCCESS is a practical steps book that has helped over two thousand students achieve academic success. It is circumspectly prepared to give every undergraduate and …