Brian Johnson & Paul Wilkinson 
IT Service Management from Hell based on Not ITIL [PDF ebook] 

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的封面 Brian Johnson & Paul Wilkinson: IT Service Management from Hell based on Not ITIL (PDF)

A humorous approach to a universally adopted standard.

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语言 英语 ● 格式 PDF ● 网页 86 ● ISBN 9789087531874 ● 出版者 van Haren Publishing ● 发布时间 2007 ● 下载 6 时 ● 货币 EUR ● ID 2689152 ● 复制保护 Adobe DRM
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