Brian Johnson & Paul Wilkinson 
IT Service Management from Hell based on Not ITIL [PDF ebook] 

Looking for time saving, creative, ready-to-use activities to kick-start and round up your history lessons? Look no further! Starters and plenaries are now an essential part of all lessons and this h …

This is an examination of restructuring in the context of the curriculum and teaching and learning. International case studies are provided from the USA, Hong Kong, Australia and the UK. …

The worldwide shift towards a knowledge society and information based economy requires educational policy makers to re-evaluate their understanding of the knowledge and skills students need in order …

How do you ensure you’re using literacy instruction effectively to meet the needs of all of your students? In this book from Diana and Betsy Sisson, you’ll learn an innovative approach to using the l …

No matter what you teach, there is a 100 Ideas title for you! The 100 Ideas series offers teachers practical, easy-to-implement strategies and activities for the classroom. Each author is an expert i …

”Lazere”s [book] is heaven-sent and will provide a crucial link in the chain of understanding how conflicts are structured and, most importantly, how they can be rationally addressed – a healthy an …

Work Disability in Canada: Portraits of a System aims to start a discussion—not just where we’re going, but where we’ve been. The book uses the power of personal narratives to educate and enlighten r …

What is a good human life? A life of duty? Virtue? Happiness? This book weaves a path through traditional answers. We live well, suggests the author, not primarily by pursuing goods for ourselves, bu …

Naast de ITIL(R) 4 Foundation Courseware – Nederlands (978 940 180 460 8) raden wij u aan om de overweging te maken de volgende publicatie aan te schaffen: ITIL(R)4 – Pocket Guide (ISBN: 978 940 180 …

This book examines the nature of the ‘energy curriculum’ in Arctic Higher Education and provides invaluable data and new models to assess levels of Sustainable Development Literacy. Drawing on course …