Brian Johnson & Paul Wilkinson 
IT Service Management from Hell based on Not ITIL [PDF ebook] 

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Cover von Brian Johnson & Paul Wilkinson: IT Service Management from Hell based on Not ITIL (PDF)

A humorous approach to a universally adopted standard.

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Sprache Englisch ● Format PDF ● Seiten 86 ● ISBN 9789087531874 ● Verlag van Haren Publishing ● Erscheinungsjahr 2007 ● herunterladbar 6 mal ● Währung EUR ● ID 2689152 ● Kopierschutz Adobe DRM
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