Brian Johnson & Paul Wilkinson 
IT Service Management from Hell based on Not ITIL [PDF ebook] 

This study focuses on the national higher education policies and institutional strategies that foster or hinder individual Russian universities in applying newfound principles of autonomy. This new a …

Education in the Arab World is a critical reference guide to development of education in Algeria, Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Palestine, Qatar, Saudi Arabia, …

What is this ‘idea’ of the university? Why does it need to be defended? Does the work of defense preclude the task of rearranging the idea itself? Drawing on these essential questions, this volume tr …

”I believe this book will change the conversation in schools on children”s behaviour.” – Dr Luna Centifanti A School Without Sanctions offers an innovative approach to behaviour management in scho …

With digital automation becoming ubiquitous, the relationship between man and machine is being redefined. This book, through a focus on America, identifies the tension this relationship has produced, …

Everything you need to feel confident — and for your students to feel valued — in your classroom When we think of classroom management, we traditionally think of ways to keep students quiet, well beh …

We live in an ever demanding world where independent, creative thinking is highly prized. We want the children of the future to have the skills and confidence to form their own ideas, and have the co …

The Handbook of Design in Educational Technology provides up-to-date, comprehensive summaries and syntheses of recent research pertinent to the design of information and communication technologies to …

In this book, author, consultant, and longtime educator Betsy Moore shows teachers how to use data to make informed instructional changes in their classrooms. Strategies will help them to pinpoint an …

What does a student-centered social studies classroom really look like? Renowned educator Bil Johnson reveals how to teach social studies so that your students become engaged, active, and responsible …