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AXELOS
Introduction to the ITIL Service Lifecycle [PDF ebook]

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The "Introduction to the ITIL(R) Service Lifecycle" introduces IT service management and ITIL. It summarises the best practices described in the core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.Key features:Introduces the basic concepts of the ITIL service lifecycle, and its benefits Provides a summary of each of the five stages of the lifecycle Includes references to the five core publications, providing an essential companion to them

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Idioma Inglés ● Formato PDF ● Páginas 280 ● ISBN 9780113313150 ● Editorial The Stationery Office Ltd ● Publicado 2011 ● Descargable 3 veces ● Divisa EUR ● ID 6179123 ● Protección de copia Adobe DRM

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