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AXELOS
Introduction to the ITIL Service Lifecycle [PDF ebook]

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Capa do AXELOS: Introduction to the ITIL Service Lifecycle (PDF)

The "Introduction to the ITIL(R) Service Lifecycle" introduces IT service management and ITIL. It summarises the best practices described in the core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.Key features:Introduces the basic concepts of the ITIL service lifecycle, and its benefits Provides a summary of each of the five stages of the lifecycle Includes references to the five core publications, providing an essential companion to them

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Língua Inglês ● Formato PDF ● Páginas 280 ● ISBN 9780113313150 ● Editora The Stationery Office Ltd ● Publicado 2011 ● Carregável 3 vezes ● Moeda EUR ● ID 6179123 ● Proteção contra cópia Adobe DRM

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