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David Clifford
Implementing ISO/IEC 20000 Certification [PDF ebook]
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A quick and accessible guide to a universally adopted standard. This standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation

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Format PDF ● Halaman-halaman 212 ● ISBN 9789087531966 ● Penerbit Van Haren Publishing ● Diterbitkan 2008 ● Muat turun 6 kali ● Mata wang EUR ● ID 2689160 ● Salin perlindungan Adobe DRM

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