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David Clifford
Implementing ISO/IEC 20000 Certification [PDF ebook]
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Обложка David Clifford: Implementing ISO/IEC 20000 Certification (PDF)

A quick and accessible guide to a universally adopted standard. This standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation

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Формат PDF ● страницы 212 ● ISBN 9789087531966 ● издатель Van Haren Publishing ● опубликованный 2008 ● Загружаемые 6 раз ● валюта EUR ● Код товара 2689160 ● Защита от копирования Adobe DRM

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