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David Clifford
Implementing ISO/IEC 20000 Certification [PDF ebook]
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的封面 David Clifford: Implementing ISO/IEC 20000 Certification (PDF)

A quick and accessible guide to a universally adopted standard. This standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation

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格式 PDF ● 网页 212 ● ISBN 9789087531966 ● 出版者 Van Haren Publishing ● 发布时间 2008 ● 下载 6 时 ● 货币 EUR ● ID 2689160 ● 复制保护 Adobe DRM

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