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David Clifford
Implementing ISO/IEC 20000 Certification [PDF ebook]
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Capa do David Clifford: Implementing ISO/IEC 20000 Certification (PDF)

A quick and accessible guide to a universally adopted standard. This standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation

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Formato PDF ● Páginas 212 ● ISBN 9789087531966 ● Editora Van Haren Publishing ● Publicado 2008 ● Carregável 6 vezes ● Moeda EUR ● ID 2689160 ● Proteção contra cópia Adobe DRM

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