The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
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Bahasa Inggeris ● Format EPUB ● Halaman-halaman 512 ● ISBN 9780071501460 ● Penerbit McGraw-Hill Education ● Diterbitkan 2005 ● Muat turun 6 kali ● Mata wang EUR ● ID 2252959 ● Salin perlindungan Adobe DRM
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