The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
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语言 英语 ● 格式 EPUB ● 网页 512 ● ISBN 9780071501460 ● 出版者 McGraw-Hill Education ● 发布时间 2005 ● 下载 6 时 ● 货币 EUR ● ID 2252959 ● 复制保护 Adobe DRM
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