The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
€118.77
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Taal Engels ● Formaat EPUB ● Pagina’s 512 ● ISBN 9780071501460 ● Uitgeverij McGraw-Hill Education ● Gepubliceerd 2005 ● Downloadbare 6 keer ● Valuta EUR ● ID 2252959 ● Kopieerbeveiliging Adobe DRM
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