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Kai Yang
Design for Six Sigma for Service [EPUB ebook]

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Обложка Kai Yang: Design for Six Sigma for Service (ePUB)

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

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язык английский ● Формат EPUB ● страницы 512 ● ISBN 9780071501460 ● издатель McGraw-Hill Education ● опубликованный 2005 ● Загружаемые 6 раз ● валюта EUR ● Код товара 2252959 ● Защита от копирования Adobe DRM

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