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Sandrina Meldau
Qualitätsmessung in Dienstleistungscentern [PDF ebook]
Konzeptionierung und empirische Überprüfung am Beispiel eines Verkehrsflughafens

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Table of Content

Qualitätsmessung als Herausforderung für das Management von Dienstleistungscentern.- Konzeptionelle Fundierung der Qualität eines Dienstleistungscenters.- Entwicklung eines Modells zur Erfassung der qualität in Dienstleistungscentern.- Empirische Konzeptionalisierung der Konstrukte des Qualitätsmodells für Dienstleistungscenter am Beispiel eines Verkehrsflughafens (Vorstudien).- Empirische Überprüfung des Qualitätsmodells für Dienstleistungscenter am Beispiel eines Verkehrsflughafens (Hauptstudie).- Implikationen des Qualitätsmodells für Dienstleistungscenter.

About the author

Sandrina Meldau war wissenschafltiche Mitarbeiterin von Prof. Dr. Manfred Bruhn am Lehrstuhl für Marketing und Unternehmensführung der Universität Basel.

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Language German ● Format PDF ● Pages 444 ● ISBN 9783834995339 ● File size 6.1 MB ● Publisher Betriebswirtschaftlicher Verlag Gabler ● City Wiesbaden ● Country DE ● Published 2007 ● Downloadable 24 months ● Currency EUR ● ID 2210325 ● Copy protection Social DRM

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