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Sandrina Meldau
Qualitätsmessung in Dienstleistungscentern [PDF ebook]
Konzeptionierung und empirische Überprüfung am Beispiel eines Verkehrsflughafens

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Örtmek Sandrina Meldau: Qualitätsmessung in Dienstleistungscentern (PDF)

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Qualitätsmessung als Herausforderung für das Management von Dienstleistungscentern.- Konzeptionelle Fundierung der Qualität eines Dienstleistungscenters.- Entwicklung eines Modells zur Erfassung der qualität in Dienstleistungscentern.- Empirische Konzeptionalisierung der Konstrukte des Qualitätsmodells für Dienstleistungscenter am Beispiel eines Verkehrsflughafens (Vorstudien).- Empirische Überprüfung des Qualitätsmodells für Dienstleistungscenter am Beispiel eines Verkehrsflughafens (Hauptstudie).- Implikationen des Qualitätsmodells für Dienstleistungscenter.

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Sandrina Meldau war wissenschafltiche Mitarbeiterin von Prof. Dr. Manfred Bruhn am Lehrstuhl für Marketing und Unternehmensführung der Universität Basel.

Bu e-kitabı satın alın ve 1 tane daha ÜCRETSİZ kazanın!

Dil Almanca ● Biçim PDF ● Sayfalar 444 ● ISBN 9783834995339 ● Dosya boyutu 6.1 MB ● Yayımcı Betriebswirtschaftlicher Verlag Gabler ● Kent Wiesbaden ● Ülke DE ● Yayınlanan 2007 ● İndirilebilir 24 aylar ● Döviz EUR ● Kimlik 2210325 ● Kopya koruma Sosyal DRM

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Sandrina Meldau

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